FAQ
Mom IPTV FAQ
The fifteen questions we are asked most, in the order they usually come up. Each answer links to the page that goes into it in full.
Ordering & payment
How do I order?
Pick a plan and a screen count on the pricing page, then tap Buy Now. The button opens WhatsApp with your choice already written into the message. Nothing is charged on this site — we agree the price with you in the chat and send a secure payment link. See the plans →
How do I pay?
We send you a secure payment link, or crypto details if that is what you prefer. We never ask you for card details in the chat, and the card details never touch this site — they go straight to the payment provider. How to check a seller →
Is there a free trial?
Yes — there is a free trial, it costs nothing, and it does not turn into a paid subscription on its own. Ask for it in the chat and we will set it up. More about the trial →
Does it renew automatically?
No. Nothing you order from momiptv.store renews on its own. Every order is placed by hand over WhatsApp, and the login covers exactly the period you paid for. When it ends, you order again if you want to. See the plans →
Plans & screens
How much does a subscription cost?
A single month costs $14 for one screen, and every screen count has its own price. Longer plans cost less per month: the one-year plan is the cheapest per month. The full list is on the pricing page. See the prices →
How many screens can I watch at once?
That is set by your plan, not by the player. Every plan comes with a screen count, and the app shows a "too many connections" message when you go past it. The number of devices you can install the app on is not limited — only how many can play at the same time. Compare the screen counts →
Can I get a refund?
The refund terms are confirmed in the chat before you pay, and they are written down. If the service does not work, message us and that is where you start. Read the refund policy →
Setup & devices
How long does setup take?
A few minutes on most devices, and most of that is the app downloading. On a Samsung or LG television it takes longer, because the app comes from the TV's own store and the device key has to be linked to your subscription first. Open the setup guide →
Which devices are supported?
Fire TV and Firestick, Android TV boxes, Android phones and tablets, Samsung and LG smart TVs, iPhone and iPad, Windows and Mac computers, and MAG and Enigma2 boxes. Each device has its own guide with the apps that work on it. See the device guides →
M3U link or Xtream Codes — which should I use?
Both give you the same channels and the same library. Xtream Codes asks for a server, a username and a password in three boxes, which makes it much easier to correct when something is wrong. Use whichever one support sent you, and do not try to split an M3U link into three boxes yourself. How the login types work →
Problems
Why is my guide empty?
Almost always the time zone. Set it to your own local zone — America/New_York, America/Chicago, America/Denver or America/Los_Angeles — then close the app and open it again. Give it a minute to build the guide the first time. Open the troubleshooting page →
Why does it keep buffering?
Usually the connection rather than the service. Try a wired connection if you can, raise the buffer size in the player settings, and switch between hardware and software decoding. If the same login is smooth on another device, the problem is on that device. Open the troubleshooting page →
Is Mom IPTV down?
Sometimes a service has a bad afternoon, but most of the time nothing is wrong with it. Work through the two-minute check on the troubleshooting page first — it is usually the app, the time zone or the connection. If the same login fails on two devices and two networks, send us a message. The two-minute check →
About us
What is Mom IPTV?
Mom IPTV is a subscription television service: live TV channels, sports, movies and series on demand, and an electronic programme guide. We sell subscriptions to it. A lot of sites use the same name — you will see "moms iptv" and "mom.iptv" in the search results too — which is why the about page explains who we are. About momiptv.store →
Is this the official Mom IPTV website?
No. momiptv.store is an independent reseller of Mom IPTV subscriptions. We are not the company behind the service, we do not claim to be the brand, and we do not use anything that belongs to the brand owner. How to check a seller →
How do I contact you?
WhatsApp is the fastest way to reach a person, and it is where the order button leads. Tell us the device, the app, the channel and the time, and never send card details or your password. Email is on the contact page too. Contact us →
Question that is not here?
Ask us on WhatsApp. It is a person reading the message, and there is no obligation to buy anything first.