1Does another channel work?
If one channel plays and the rest do not, it is that channel, not the service.
Troubleshooting
Is Mom IPTV Down?
Most of the time, nothing is wrong with the service — it is the app, the time zone or the connection. Two minutes of checking usually settles it, and this page is ordered so that the quickest test comes first.
The two-minute check
Three questions, in this order. Each one tells you where to look next.
2Does the same login work on another device?
If it works on the phone and not on the TV, the problem is on the TV — the decoder, the time zone or the app.
3Does it work on mobile data?
If it works on mobile data but not on Wi-Fi, it is your connection, not the service.
Find your symptom
Work down the list for your symptom. These are the five that cover almost every message we get.
Nothing loads at all
- Force close the app completely and open it again — on Fire TV that is Settings → Applications → Manage Installed Applications → Force stop.
- Open the app and check the subscription is still there. If it is gone, sign in again.
- Check the expiry date if the app shows one. If it has passed, you need to renew, not troubleshoot.
Some channels work, others do not
- Note which ones fail. A whole country group failing usually means the playlist, not the account.
- Try one of the channels that does work, then go back — the guide sometimes needs a nudge after a restart.
- If the same channels fail on another device, send us the channel names.
It buffers, or the picture freezes
- Try a wired connection if you can. Wi-Fi to a television is the most common cause.
- Raise the buffer size in the player settings — you trade a slower channel change for steadier playback.
- In the player settings, switch between hardware and software decoding.
"Invalid credentials" or "Authentication failed"
- Delete the subscription in the app and enter it again. Copy the details rather than typing them.
- Check for a space at the start or the end of the username.
- If it still fails, send us your username — never your password — and we will check the account.
The guide is empty
- Set the time zone to your own local zone. A wrong time zone gives you a guide with the wrong order, or no guide.
- Wait a minute. The first build of the guide takes longer than the ones after it.
- Close the app, reopen it, and give it a minute on the channel list.
The same fix, in each player
The menu names differ, the order of the fix does not.
| Player | What to try |
|---|---|
| IPTV Smarters Pro | Delete the subscription and add it again with the login type we sent. Then set the time zone. |
| TiviMate and OTT Navigator | Try the decoder switch, and check Settings → Preferences for a cache clear. |
| GSE Smart IPTV and Perfect Player | Remove the profile and add it again — a half-saved server address is the usual cause. |
| VLC and Kodi | These play a playlist, not a subscription. If the playlist link opens, the service is fine and the problem is the app. |
When it is on our side
After the checks above, if the same login still fails on two devices and two networks, it is worth a message. Send us four things and we can find it quickly.
Send us
- The device — make and model
- The player app and its version
- The channel that fails, and what you see
- The time it started
Never send
- Your password
- Card details — we never ask for them
- A screenshot of your payment
Still stuck?
Message us with the four details above. If it is on our side we will say so, and if it is not, we will tell you what to try next.